Category: Martech: Chatbots

UK-based Volume releases tool for marketers to train NLP engines

UK-based Volume releases tool for marketers to train NLP engines

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Natural Language Processing engines are becoming common tools in marketing applications like chatbots, but they require training. UK-based marketing agency Volume, which specializes in conversational solutions, is now out with what it describes as the “first Training and Testing-as-a-Service platform for natural language data models.” The platform — called QBox — helps marketers test whether […]

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Gartner releases its first Magic Quadrant Report on Digital Experience Platforms

Gartner releases its first Magic Quadrant Report on Digital Experience Platforms

By admin 5 0

Customer experience has become the name of the game for marketers. And digital experience platforms (DXPs) provide tools for providing a consistent and engaging presentation layer across digital channels, whether sites, portals, mobile web or apps, voice agents or other delivery platforms. Research firm Gartner is out with its first Magic Quadrant report on DXPs […]

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Incorporating a chatbot? How to put the customer first

Incorporating a chatbot? How to put the customer first

By admin 2 0

Artificial intelligence is one of the biggest buzzwords in society, and the business world is making widespread use of a practical application of the technology: chatbots. Bots are rapidly taking over customer service roles, with consumers unable to tell whether they’re communicating with a human or a computer in some cases. Chatbots deliver results that […]

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